RETURN & REFUND POLICY
Thank you for shopping at monaeyelashes.com. We strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we're here to help. Please read this policy carefully to understand your rights and options.
Returns
1.1 Eligibility
- To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return must be initiated within 30 days from the date of purchase.
1.2 Return Process
To initiate a return, please follow these steps:
Contact our customer support team at service@monaeyelashes.com to request a return authorization.
Once your return request is approved, you will receive instructions on how to return the item.
Please securely package the item, including all original accessories and documentation.
Send the item back to the designated return address provided by our customer support team.
1.3 Return Shipping
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. We recommend using a trackable shipping service to ensure that the returned item reaches us.
1.4 Inspection and Refunds
Once we receive your returned item, our team will inspect it for compliance with our return policy. If the item meets the eligibility criteria, a refund will be initiated. Please note the following:
Refunds will be issued to the original payment method used for the purchase.
Shipping costs, if any, are non-refundable.
Depending on your payment provider and the method used, it may take some time for the refund to be processed and reflected in your account.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in section 1 and place a new order for the desired item on our website.
Non-Returnable Items
The following items are non-returnable:
- Used or opened products.
- Products purchased through third-party retailers or distributors.
- Items purchased during clearance or sale events (unless they are defective).
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by providing a replacement or issuing a refund, depending on your preference and item availability.
Changes to the Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns about our Return and Refund Policy, please contact us at service@monaeyelashes.com. Our customer support team is ready to assist you.