SHIPPING & DELIVERY
At monaeyelashes.com, we strive to provide exceptional customer service, including efficient shipping and delivery processes. This policy outlines important information regarding shipping, delivery times, and related details to ensure a smooth and satisfactory experience for our valued customers.
Order Processing:
Once an order is placed on monaeyelashes.com, it will be processed within 2-4 business days, excluding weekends and holidays.
Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or issues with delivery.
Shipping Methods and Carriers:
We utilize reliable shipping carriers to ensure the safe and timely delivery of our products.
The available shipping methods will be displayed during the checkout process, and the customer can choose the desired option based on their preferences and requirements.
Shipping Destinations:
Currently, we offers shipping to all over the world.
Shipping Costs:
Standard shipping cost $4.9 on orders under $20
Free shipping on orders over $20
The shipping costs for each order will be calculated based on the weight, dimensions, destination, and selected shipping method.
The customer will have a clear understanding of the shipping charges before finalizing the order during the checkout process.
Delivery Times:
Delivery times may vary depending on the shipping method, destination, and carrier's operational factors.
Estimated delivery times will be provided during the checkout process, and they are based on average delivery times provided by the carrier.
Please note that these are estimates and not guaranteed delivery dates. We cannot be held responsible for any delays caused by the shipping carrier or factors beyond our control.
Order Tracking:
Once the order is shipped, the customer will receive a confirmation email containing a tracking number and instructions on how to track the package.
Customers can track their orders by visiting the carrier's website and entering the provided tracking number.
Delivery Issues:
In the rare event of a lost package or delivery issues, please contact our customer support team as soon as possible. We will work diligently to resolve the problem and ensure your satisfaction.
Shipping Restrictions:
Some products may be subject to specific shipping restrictions or regulations imposed by local authorities or carriers. It is the customer's responsibility to be aware of any such restrictions before placing an order.
Multiple Shipments:
In certain cases, an order may be shipped in multiple packages if it contains items from different locations or suppliers. Customers will be notified if their order will be split into multiple shipments.
Returns and Refunds:
For information regarding our return and refund policy, please click here to view our Returns & Refunds Policy page
Updates to the Shipping & Delivery Policy:
monaeyelashes.com reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review the policy periodically to stay informed about any changes.
If you have any further questions or concerns regarding our shipping and delivery policy, please contact our customer support team at service@monaeyelashes.com, we will be happy to assist you.